I have been very happy with the soap making equipment I purchased from you. The only problem I’ve been having is that when I cut the bars, the middle rows of the cutter produce larger bars than the end rows. Otherwise, they turn out very nice and I can make my soap much more efficiently.
You should check your wires for centering. Flip the frame over and look at the wires. The bolts may have turned, allowing the wire to go off-center. (The wire groove on the Wire Bolt is on the side of the bolt). You may need to re-center your groove and wire then re-tighten the nuts on each side of the wire bars. The wire bars are drilled to precise centers so the only way for a wire to be off is for the bolt to have rotated a little.